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How g37 Handles Your Account and Data

Our legal framework sets out what you agree to when you open an account with us, how we collect and protect your data, and what recourse you have…

Account TermsData PrivacyCookie PolicyJurisdiction DisclosureUser Rights

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Terms That Govern Your Use of g37

g37 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, you enter into a binding agreement covering how the platform operates, what conduct is expected, and how disputes are resolved. We apply jurisdiction-specific terms, which means the version of our terms applicable to you reflects the legal environment where

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you access our services — access is available where local law permits. Deposits you make via UPI, Paytm, or PhonePe are processed under these terms, and any transaction dispute follows the resolution path set out in your account agreement. We update these terms when regulations change
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and notify active account holders by email before changes take effect. Keeping your registered email address current ensures you receive every policy update we send.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Any Legal or Policy Matter

If you have a question about your rights under our terms, or you need to raise a formal concern, our support team handles legal and policy queries through three dedicated paths.

Email Support Send your legal query or data request to our policy inbox. We acknowledge receipt within 24 hours and aim to resolve formal requests within five working days, including data access or deletion asks.

Live Chat Our live chat team is available around the clock and can escalate policy concerns directly to our compliance desk. For account-specific matters, have your registered email address ready when you connect.

Written Notice Formal legal notices or dispute submissions may be sent in writing to our registered address. We treat written notices as received on the date they arrive and respond through the same channel within the statutory window.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at g37

We maintain specific, documented practices across data storage, cookie use, account access and retention so you always know where your information sits and how long we keep it.

Data Storage

Your personal data is stored on encrypted servers. We do not sell or share your data with third parties outside of what is required to process UPI, Paytm, or PhonePe transactions and meet statutory reporting obligations.

Cookie Use

We use session cookies to keep your account active and analytics cookies to understand how pages are used. You can manage non-essential cookie preferences through the settings panel in your account dashboard at any time.

Account Security

All accounts are protected by two-factor authentication at login. We flag unusual access patterns — such as a new device or IP outside your usual region — and hold the session pending your confirmation via registered email.

Data Retention

We retain your account data for the period required by applicable law. Once that window closes and your account is closed, we delete personal identifiers within 30 days, retaining only anonymised transaction records as required by statute.

Policy Contact

Our designated data officer handles all formal requests relating to access, correction, or deletion of personal data. You can reach this desk directly via the email address listed in the privacy section of your account settings.

Requesting Changes

To update your registered details, correct inaccurate data, or request a full account export, log in and use the data-management section of your profile. Requests you cannot complete there are handled by our policy inbox within five working days.

Your Legal Questions About g37 Membership

We have answered the questions we hear most often about our terms, your data rights, and what to do if you need to take a policy matter further. If your question is not here, our live chat team can escalate it to the compliance desk.

The governing law depends on where you access our services. Access is available where local law permits, and the applicable jurisdiction is stated in the terms accepted when you opened your account. Indian users should review the India-specific addendum in their account settings.

Log into your account, head to the data-management section under profile settings, and submit a data export request. We compile and deliver your data package within five working days to your registered email address.

Yes. You can request deletion via the data-management section of your profile or by emailing our policy inbox. We delete personal identifiers within 30 days, keeping only what statute requires us to retain for financial reporting purposes.

Raise the dispute through live chat or email within 30 days of the transaction date. Our team reviews UPI, Paytm, and PhonePe payment logs against your account record and responds with a resolution or escalation path within five working days.

Once your account is closed, we begin the deletion process. Personal identifiers are removed within 30 days. Anonymised transaction records required for statutory purposes are retained for the legally mandated period, then permanently deleted.

We send a notification to your registered email address before any material change takes effect, with a summary of what has changed and a link to the updated document. Keeping your email address current in your profile ensures you receive every update.

Formal notices should be sent in writing to our registered address, which is listed in the footer of this page. We acknowledge receipt on the date of arrival and respond within the timeframe required by the relevant statute in your jurisdiction.

How g37 Handles Your Account and Data

Contact Us About Any Legal or Policy Matter

Data Handling, Cookies and Account Security at g37

Data Storage

Cookie Use

Account Security

Data Retention

Policy Contact

Requesting Changes

Your Legal Questions About g37 Membership

01 What law governs my account with g37?

02 How do I request a copy of my personal data?

03 Can I ask g37 to delete my personal data?

04 How are disputes about transactions handled?

05 What happens to my data if I close my account?

06 How will I know if the terms change?

07 Who do I contact for a formal legal notice?

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