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How g37 Handles Your Personal Data

At g37, we collect only the data we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep your sessions secure — nothing more.

Data collected only as neededUPI, Paytm, PhonePe context respectedYour rights clearly statedContact path always openApplies to India accounts

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What Data We Collect and Why

g37 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we collect your name, email address, mobile number and, where required by local law, identity verification documents. When you make a deposit through UPI, Paytm or PhonePe, our payments processor captures transaction references — we do not store full payment credentials

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on our servers. We also collect device and session data (IP address, browser type, session timestamps) to detect unauthorised access and keep your account secure. All data processing is subject to applicable Indian law, and your data is processed only to the extent permitted in the
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jurisdiction where you access g37. We do not sell your personal data to third parties for marketing purposes.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Email Privacy Request Send a written data request to our privacy team at the email address listed in your account dashboard. We aim to respond within 30 days of receiving a verifiable request from you.

Live Chat Support Open the live chat widget inside your g37 account and ask to be connected to the data privacy queue. Our agents are available around the clock to log and escalate your request.

Postal Address For formal written requests, you may write to our registered address as shown in the legal footer of g37.club. Include your account ID so we can locate and verify your records quickly.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Every layer of our data handling — from how payments are logged to how long session cookies persist — follows a defined internal policy.

Encryption in Transit and at Rest

All data moving between your device and our servers travels over TLS. Sensitive fields such as identity documents are encrypted at rest using AES-256 so they cannot be read even if storage media were ever accessed without authorisation.

Cookie Policy and Consent

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage non-essential cookies through the consent banner shown on your first visit, or by adjusting your browser settings at any time.

Account Security Practices

Two-factor authentication is available for your g37 account. We log every login attempt and flag anomalies such as new device access or unusual geographic location, sending you an alert so you can review and act immediately.

Data Retention Schedule

Account data is kept for as long as your account is active plus a period required by applicable Indian law for financial and audit records. Once that period expires, personal data is deleted or anonymised on a rolling schedule.

Third-Party Sharing Limits

We share data with payment processors (UPI networks, Paytm, PhonePe), fraud-detection services, and our regulated cloud infrastructure provider — no others. Each third party is bound by contractual data protection obligations before we transmit anything.

Your Rights and How to Exercise Them

You may request access to your data, ask for corrections, request deletion where law permits, or ask us to restrict processing. Submit any of these requests through live chat or the privacy email address; we will confirm receipt and act within the statutory window.

Frequently Asked Questions About Our Privacy Policy

These questions cover the most common concerns about how g37 collects, uses and protects your personal data, and how you can exercise your rights as an account holder in India.

We collect your name, email, mobile number and, where local law requires identity checks, a copy of a government-issued ID. We do not collect more than what is needed to operate your account and process your transactions.

We do not store full payment credentials. Our processor captures a transaction reference number for reconciliation purposes. Your UPI ID or Paytm wallet handle is not held on our primary database servers after the transaction completes.

We retain records for the period required under applicable Indian financial and anti-money-laundering law. Once that statutory window closes, your identifiable data is deleted or anonymised according to our rolling deletion schedule.

Yes. You can submit a deletion request via live chat or the privacy email address in your account dashboard. We will process it within the timeframe permitted by law and confirm when deletion or anonymisation is complete.

We share data only with payment processors, fraud-detection partners and our cloud infrastructure provider. No data is sold or shared with advertising networks. Each partner is under a contractual obligation to protect your information.

Log in and visit your account settings to update basic details such as email or mobile number. For identity document corrections, contact our support team through live chat and they will walk you through the verification process.

Submit a Subject Access Request through our privacy email address or live chat. Include your account ID so we can locate your records. We aim to provide a full data summary within 30 days of receiving your verified request.

How g37 Handles Your Personal Data

How to Contact Us About Your Data

How We Protect and Manage Your Information

Encryption in Transit and at Rest

Cookie Policy and Consent

Account Security Practices

Data Retention Schedule

Third-Party Sharing Limits

Your Rights and How to Exercise Them

Frequently Asked Questions About Our Privacy Policy

01 What personal data does g37 collect when I open an account?

02 Does g37 store my UPI, Paytm or PhonePe payment details?

03 How long does g37 keep my personal data after I close my account?

04 Can I ask g37 to delete my personal data?

05 Who does g37 share my data with?

06 How do I update incorrect personal data on my g37 account?

07 How can I find out what data g37 holds about me?

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