Reference

Terms and Conditions at g37

Before you open your account, these Terms and Conditions set out exactly what you agree to and what we commit to in return.

Account EligibilityJurisdiction-Dependent AccessFair Use PolicyDispute ResolutionData Retention Rights
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g37 Terms and Conditions at g37
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you want to raise a formal objection to how a term has been applied to your account, our support team…

Live Chat Start a live chat session directly from your account dashboard. Our support agents can clarify specific clauses, walk you through account conditions and escalate formal disputes on your behalf without delay.
Email Support Write to our legal and compliance team at the email address listed in your account settings. Include your account ID and the specific clause in question so we can respond with precision rather than a generic reply.
Help Centre Our Help Centre hosts the current version of these Terms and Conditions alongside annotated explanations of key clauses. You can access it without logging in and search by keyword to find the section relevant to your concern.
ACCOUNT SECURITY STANDARDS

How g37 Protects Your Account and Data

Our obligations under these Terms extend beyond rules — they include concrete security practices that protect your account, your personal data and your transaction history.

Data Handling

We collect only the personal data required to operate your account — name, contact details and payment identifiers. We do not sell or share your data with third parties for marketing purposes. Your data is stored on encrypted servers and access is restricted to authorised personnel only.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how sections of the platform are used. You can manage cookie preferences from your browser settings at any time. Disabling cookies may affect certain account functions but will not terminate your access.

Account Security

Every account is protected by two-factor authentication, which we strongly encourage you to activate from the security tab in your profile. Login attempts from unrecognised devices trigger an automatic verification email to your registered address before access is granted.

Data Retention

We retain your account data for as long as your account remains active and for a period thereafter as required by applicable Indian financial regulations. Once the retention period expires, data is securely deleted. You may request early deletion by submitting a written request through the Help Centre.

Requesting Changes

Under these Terms you have the right to request a correction of any inaccurate personal data we hold. Submit your request via the email channel with your account ID and the specific data field you wish to amend. We will confirm the update within five working days.

Compliance Contact

For formal escalations relating to data or terms compliance, our designated compliance officer can be reached through the email address in your account settings. Responses to formal notices are issued within seven calendar days as required under our internal policy.

Frequently Asked Questions About Our Terms

Below are the questions we receive most often about these Terms and Conditions. Each answer reflects the current version of the terms applicable where local law in India permits your access to g37.

These Terms take effect the moment you complete account registration and click the acceptance checkbox. They remain in force for the lifetime of your account and any period during which we are required to retain your data under Indian financial regulations.

We will always notify you by email at least seven days before a material change takes effect. Minor clarifications that do not alter your rights may be updated immediately. The current version is always dated and available in the Help Centre for your reference.

You may close your account before the revised terms take effect, at which point we will process any pending balance withdrawals via your last-used payment method — UPI, Paytm or PhonePe — and retain data only as long as regulations require.

Submit a data access request through the email channel listed in your account settings. Include your account ID and specify whether you want all data or a particular category. We will send a structured copy within 14 calendar days of verifying your identity.

These Terms are governed by the laws of India to the extent applicable in your state or territory. Eligibility and access depend on local law. Where there is a conflict between these Terms and a mandatory provision of local law, local law prevails in that specific respect.

Raise the dispute first through live chat or email so our team can review the decision. If you remain unsatisfied, you may escalate to the compliance officer in writing. We aim to issue a final written position on any escalated dispute within ten working days.

Your account is for personal, non-commercial use only. Using automated tools, sharing account credentials, or attempting to circumvent any platform rule constitutes a breach of these Terms and may result in account suspension pending investigation and a formal notice to you.

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